Warranty

Some items come with a 12 month warranty which you may seek a refund or replacement for the item. Extended warranties for your peace of mind may also be available for some items. Please refer to the item listing for warranty period.

Australian Consumer Law

Please note that this Warranty Policy does not impact your rights under the Australian Consumer Law and Regulations. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. The warranties and item support that we offer and provide pursuant to our Terms and Conditions are in addition to the consumer warranties and guarantees under the Australian Consumer Law.

Timeframes

To lodge a claim under these warranty conditions you must contact us within 10 working days from receipt of the item. We reserve the right to refuse any claims under this warranty after this period.

Retail Discount Store treats all warranty claims seriously and thoroughly investigates each instance. Please allow up to 10 business days for warranty claims to be investigated and resolved.

Lodging a Warranty Request

When logging a warranty claim, please let us know the following information:

  • your Name and Email Address;
  • a brief description of the issue;
  • order number, the item name and serial number, if applicable;
  • date of purchase; and
  • for items that faulty or damaged, photo and or video footage detailing the problem.

Your request needs to be sent to info@retaildiscount.store.

Please be aware that we receive a high amount of correspondence from Facebook and email that have different names to the order, such as maiden names and Facebook profiles.

Proof of purchase can be provided by order confirmation receipt, order number or similar.

Faulty and Damaged Items

Where an item has been delivered either faulty or damaged, for a warranty claim to be opened the customer must provide.

  • your Name and Email Address;
  • a brief description of the issue;
  • order number, the item name and serial number, if applicable;
  • date of purchase; and
  • for items that faulty or damaged, photo and or video footage detailing the problem.

Your request needs to be sent to info@retaildiscount.store.

Exclusions

This warranty is not available for:

  • change of mind or incorrect order by you;
  • damage due to misuse by you or the user;
  • any accessories or bonus gifts, including (but limited to) batteries, carry bags, etc;
  • cosmetic damage, to boxes, packaging or exterior surfaces (including during transit);
  • damage caused by use with another item;
  • damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or other external cause;
  • damage caused by operating an item outside any guidelines published for use;
  • items that have been modified to alter functionality or capability without the prior written permission of Retail Discount Store;
  • defects caused by normal wear and tear or otherwise due to the normal ageing of the Item,
  • if we believe the item is stolen based on information provided by law enforcement authorities, or
  • Where proof of purchase (invoice or paid Order confirmation) cannot be provided.

Further Information

Please see our Refunds and Returns Policy for further information, otherwise you can contact Retail Discount Store Support at info@retaildiscount.store for all warranty and item support requests.

Refunds and Returns Policy

Your Rights under Australian Consumer Law

If an item you buy fails to work or do what you asked for, you have the right to ask for a repair, replacement or refund under the Australian Consumer Law. The remedy you're entitled to will depend on whether the issue is major or minor. 

Where refunds will not be available

You are not entitled to a replacement or refund so simply because you changed your mind, found it cheaper somewhere else, decided you did not like the purchase or if you ordered the wrong item.

As we offer an online service, it is your responsibility to ensure you check the item description and size carefully before ordering.

Costs of return Postage

You are entitled to return an item if you believe that there is a problem. You are generally responsible for returning the item if it can be posted or easily returned. You are entitled to recover reasonable postage or transportation costs from us if the item is confirmed to have a problem, so keep your receipts.

When items are too large, too heavy or too difficult to remove, we will pay for reasonable shipping costs or collection within a reasonable time of being notified of the problem.

You do not have to return items in the original packaging in order to get a refund, however we ask that you do so if the original packaging is available, as this will aid the item reaching us safely.

For a refund, you will need to return the items by post or deliver. Please follow our return policy. This policy is aimed to prevent unnecessary costs to you. We recommend that you keep your original item packaging if possible. Should you need to return an item for repair under warranty and not have the original packaging, you will bear the responsibility for safely packaging your Item for transport and Retail Discount Store accepts no liability for any damage that may occur in transit.

We reserve the right to charge you for any postage costs incurred for returns should we find the item not have a problem or if you’ve changed your mind.

Steps and Return Procedure

Please do not return the faulty item to us without contacting us first. For us to assist you, we require that prior to retuning goods to us you:

  • check the item or items for damages or faults;
  • record the damages or faults by picture or videos; and
  • email the picture or videos to us along with a detailed description.

To make a claim, you must provide us with a copy of your tax invoice or any kind of proof showing that you purchased the item from us. You need to also describe the problem precisely and provide evidence to support your claim, and state whether you are requesting a replacement, repair, refund or credit. This will enable us to review your claim. If you do not follow this procedure additional charges, such as postage and handling, may apply.

Once assessed and approved by our Retail Discount Store team, you will be contacted to proceed with the return, refund or replacement process.

A refund or replacement will not be provided if items are being misused, mishandled or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers.

Timeframes for refunds

Refunds generally take to 5-9 working days to process, and will notify you once the refund has been processed. However, please allow an additional 5 working days on top for your financial institution to process it.

Contacting Us

If you have any queries or wish to contact us, please do so by email at info@retaildiscount.store.