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    Delivery Information

    Large items will incur a delivery fee based on the delivery destination and will be calculated once you enter your delivery destination at checkout.

    Retail Discount Store shall determine the manner of shipping our items to you. Where possible, we ship items with our couriers and give our couriers full permission to leave all parcels at residential addresses in preference to this parcel returning to the courier’s depot. The parcel will only be permitted to be left at a safe place at a residence and will not be left in any place that the courier deems unsafe to theft. If a customer does not prefer to have an authority to leave, the customer must advise Retail Discount Store before submitting an order. Retail Discount Store currently does not offer combine shipping, we may send multiple packages for the same product. If you have ordered multiple items, they might be dispatched separately also. We send packages separately due to the cost of shipping; this allows us to offer free shipping on selected products or lower shipping charges to our customers.

    Estimate delivery times

    We are unable to guarantee a delivery on any specific dates or times as this is not something our delivery partners would be able to guarantee either.

    Timeframes are estimated only and for further details, please see the information regarding our couriers below.

    Approximate delivery timeframes are: 

    VIC 3 - 6 working days
    NSW, SA, ACT 5 - 9 working days
    QLD, WA, NT and TAS 7 - 12 working days
    Delivery of bulky items such as mattresses, bed frames, some larger furniture, electronics etc, may delay these times by a further 1-4 business days. 

     

    *Due to ongoing COVID-19 restrictions being placed in different states and natural disasters from time to time, delivery time frames can be affected and your patience in these cases is appreciated.

    Commencement of shipping and tracking

    Delivery time starts once your payment has been cleared and the item has been dispatched from our warehouse. This usually takes 1-3 working days from receipt of cleared payment.

    We will send you order tracking details from one of our couriers. Please allow up to 48 hours from the time of notification sent for the couriers online tracking information to be updated.

    Investigations into the status of deliveries will not be lodged by Retail Discount Store until the estimated delivery date has lapsed.

    Our couriers

    The couriers and delivery services we use may change from time to time. The time frames are estimates only and our process for selecting a courier for your order indicative only.

    Some details as to our couriers follow below, however, we recommend you contact the courier to discuss or visit their website to review their terms and conditions. These may also change from time to time without notice to us.

    Items that weigh 22 kg or less will be dispatched with eParcel that is Australia Post’s Internet enabled freight system.

    Each parcel will carry a barcoded address label and you will be able to view the location of
    your item at various points in the delivery process via Australia Post’s online tracking tool.

    When your order is dispatched, you will be given a consignment number.
    You can use the number to track your order at the Australia Post’s website.

    For items that weigh below 22kg with a lower cost than eParcel, the item will be dispatched with Aramex. You will receive an email confirmation of your order including a tracking number, as soon as your orders are dispatched. Aramex provides a reliable courier distribution service across Australia. Their comprehensive fleet and professional team will ensure items delivered safely to your door.

    Parcels dispatched with Aramex are collected from our premises on a daily basis. Each parcel will carry a barcoded address label and you will be able to view the location of your item at various points in the delivery process via Aramex’s website.

    A non- PO Box address is required for Aramex’s delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is received by our customer service team.

    To track the item that is dispatched width Aramex, please visit http://www.aramex.com.au and use the given tracking number.

    Parcel that weighs over 22 kg will be dispatched with Allied Express. Allied Express is the biggest and independently owned courier company in Australia with offices in all major mainland capitals.

    Each parcel will carry a barcoded address label and you will be able to track your items through the Allied Express website. Allied Express will contact you prior to delivery via SMS or phone number.

    Allied Express requires a consignment note and the postcode of the destination to track the item at http://alliedexpress.com.au/ or call 131373 for more queries.

    Parcel with weigh less than 30kg can be dispatched with Toll. Toll is a major integrated logistics provider with an Asia Pacific focus. They provide safe, secure transport services.

    Each parcel will carry a barcoded address label and you will be able to track you items through the Toll website.

    A non- PO Box address is required for Toll’s delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is received by our customer service team.

    If the delivery is missed, you should receive a card with instructions on how to find your parcel. You can visit Toll website to arrange a re-delivery.

    With the tracking number, you can track the parcel anytime at https://www.tollgroup.com/tools/mytoll

    Parcel with weigh over 22kg may be dispatched with Hunter Express. Each parcel will carry a barcoded address label and you.

    will be able to track you items through the Hunter Express website. A non- PO Box address is required for Hunter Express’s

    delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is

    received by our customer service team. If the delivery is missed, the item will be return to the depot. Our customer service

    team will inform you of the redelivery if they get the notification from Hunter Express. With the tracking number, you can

    track the parcel anytime at https://www.hunterexpress.com.au/home

     

    Undeliverable packages

    In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.

    Inaccurate address

    If there are any address discrepancies with your order the product is returned to us, a customer care team
    member will be in touch. A re-delivery cost will occur for any products that are returned to us.

    Unsuccessful delivery attempt

    If no one is present when the order arrives and it is being delivered by Australia Post, a notification will be left in the mailbox for you to pick
    up your parcel in your local Post Office. If your item is delivered by Aramex or Allied Express, the arrangement will be made in advance to ensure
    your item arrive at your door at your convenience. A re-delivery cost will occur if you are not home at the arranged time.

    Rejected by receiver

    If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if the parcel has to be resent.

    The expected time delivery given by each courier is for reference only. Delivery might take longer than expected due to various
    reasons. If you do not receive your item within 10 business days, please contact our customer service team.

    Pick up or arranging your own courier is not available at our warehouse to ensure our distribution centre can dispatch all goods efficiently at all times.

    We do not ship to the following postcodes

    Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to. Please refer to the list below for more details. There may be some exceptions, please contact us at info@retaildiscount.store for more details.

    We try our best to include all the undeliverable postcodes on the list, however, there are still a few postcodes that are undeliverable for some SKUs. Those orders with no shipment service will be cancelled and refunded automatically with email notification.

    All items

    State Postcode Suburb
    SA 5701 WOOLUNDUNGA
    WA 6740 DRYSDALE RIVER
    WA 6740 MITCHELL PLATEAU
    WA 6740 OOMBULGURRI
    WA 6740 KALUMBURU
    WA 6740 PRINCE REGENT RIVER
    WA 6740 WYNDHAM
    WA 6743 WARMUN
    WA 6743 CAMBRIDGE GULF
    WA 6743 LAKE ARGYLE
    WA 6743 DURACK
    WA 6743 GIBB
    WA 6743 KUNUNURRA
    TAS 7151 HEARD ISLAND
    TAS 7151 DAVIS
    TAS 7151 MAWSON
    TAS 7151 MACQUARIE ISLAND
    TAS 7151 MCDONALD ISLANDS
    TAS 7151 CASEY
    Bulky items
    State Postcode
    NT 0800-0999
    NSW 2641,2717, 2831, 2898, 2899
    QLD 4184, 4421,4450-4499, 4680, 4700-4805, 9920-9959
    QLD 4806-4899, 4900-4999, 9960-9999
    SA 5701
    WA 6055
    TAS 7151
    WA 6215-6699
    WA 6700-6799

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